Chat for JSM: WhatsApp integration interrupted service

Incident Report for Appfire Cloud Apps

Resolved

The functionality has been restored.

Posted Oct 25, 2023 - 09:03 UTC

Identified

The messages that were sent during the incident will be delivered soon after the service restoration.

Posted Oct 25, 2023 - 08:52 UTC

Investigating

WhatsApp integration in Chat for JSM is facing issues since 6:37am UTC October 25th 2023. Some messages sent from WhatsApp may not have been delivered. The root cause is identified and a fix is to be deployed within the next 20 minutes.

Posted Oct 25, 2023 - 08:46 UTC

This incident affected: Atlassian (Jira, Confluence) Cloud Apps (Chat for Jira Service Management).