TFS4JIRA Self Hosted: September 4th, 2023 outage

Incident Report for Appfire Cloud Apps

Resolved

The incident has been resolved. The fix was released 13:34 CEST 05.09.2023. Please update to TFS4JIRA Self Hosted 10.1.1.

Posted Sep 05, 2023 - 09:56 UTC

Identified

- TFS4JIRA Self Hosted is experiencing issues with items synchronization for Jira Cloud. Items affected by this problem will be partially synchronized.
- Problems started to take place around midnight UTC+2 on September 4th 2023.
- Our team is working on the fix. We plan to release the fix no later than on 05.09.2023.
- We have identified root cause to be incorrectly handling the Jira Cloud API response when issue parent field is not set.

Follow https://appfire.atlassian.net/browse/TFS-3608 for updates.

Posted Sep 04, 2023 - 15:24 UTC

This incident affected: Atlassian (Jira, Confluence) Cloud Apps (TFS4JIRA Cloud Synchronizer).