Salesforce has resolved the performance issue and, the Connector for Salesforce and Jira is working as expected.
Posted Jun 21, 2024 - 11:35 UTC
Update
Our app is functioning normally again, thanks to Salesforce fixing the problem on their end. We'll continue monitoring the situation for the next few hours before officially marking this incident as resolved.
Posted Jun 21, 2024 - 06:51 UTC
Monitoring
Our team has identified a possible performance impact on the Connector for Salesforce and Jira due to an ongoing issue with Salesforce. More details about the Salesforce issue can be found here: https://status.salesforce.com/incidents/12754.
Current Status: As Salesforce continues to investigate the issue, we have implemented preventive measures to minimize the impact on our customers. These measures include adding several nodes to help manage the longer-than-expected latency from Salesforce.
We are closely monitoring Salesforce's progress and will take immediate action if necessary. We appreciate your understanding and cooperation during this time.
Posted Jun 20, 2024 - 21:17 UTC
Investigating
We are currently investigating the issue. We will be updating the issue status as soon as possible. We appreciate your understanding.
Posted Jun 20, 2024 - 20:06 UTC
This incident affected: Atlassian (Jira, Confluence) Cloud Apps (Connector for Salesforce & Jira).