Chat for JSM: Chat widget does not show existing conversations

Incident Report for Appfire Cloud Apps

Resolved

This incident has been resolved.

Posted Oct 26, 2023 - 15:18 UTC

Monitoring

We have identified the root cause and implemented a workaround. The problem is now fixed for all customers. We are monitoring the situation.

Posted Oct 26, 2023 - 10:01 UTC

Investigating

Chat for JSM does not show conversation history for the current user. User can start a new conversation, but after refreshing the page, the conversations list is always empty.

The team is currently investigating the issue.

Posted Oct 26, 2023 - 09:05 UTC

This incident affected: Atlassian (Jira, Confluence) Cloud Apps (Chat for Jira Service Management).