The outage was caused by an issue on part of our server infrastructure, which made the app unavailable for some customers. Our team restored the affected servers and we're monitoring the service closely. The detailed root-cause analysis is still in progress.
Posted Nov 10, 2026 - 09:31 UTC
Update
We are continuing to monitor for any further issues.
Posted Nov 10, 2026 - 09:14 UTC
Update
We are continuing to monitor for any further issues.
Posted Nov 10, 2026 - 08:54 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 10, 2026 - 08:52 UTC
Identified
We have identified an issue affecting the availability of BigPicture for some customers. Our team is working on restoring the service. We will provide an update within 2 hours or sooner if there are significant changes.
Posted Nov 10, 2026 - 08:49 UTC
This incident affected: Atlassian (Jira, Confluence) Cloud Apps (BigPicture PPM & Strategic Portfolio Management for Jira).