Comala Document Management - Degraded Performance

Incident Report for Appfire Cloud Apps

Resolved

This incident has been resolved.

Posted Apr 21, 2026 - 17:25 UTC

Monitoring

Performance has stabilized, and error rates have returned to normal levels. We are monitoring to ensure the app remains stable as we investigate the long-term resolution for this traffic pattern.

Posted Apr 21, 2026 - 17:12 UTC

Investigating

We are currently investigating an increase in latency and intermittent errors within Comala Document Management. This is due to a sudden surge in database requests that has exceeded our current autoscaling thresholds. Our engineering team is actively working to scale our infrastructure manually to stabilize performance.

Posted Apr 21, 2026 - 16:15 UTC

This incident affected: Atlassian (Jira, Confluence) Cloud Apps (Comala Document Management).